Campus Operations

UCPath notice: improving support efficiency and availability

Executive Communications

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Campus Operations

UCPath offers several convenient, on-demand tools to help you resolve your questions quickly and efficiently. To get the fastest service possible, we encourage employees to take advantage of the following support options:

  • Callback: The phone system allows you to save your place in line and request a callback when a UCPath associate becomes available. This typically provides a faster response than a traditional appointment. During peak volumes, callbacks may be completed by the end of the business day.
  • AI self-service: Employees can use our AI-powered virtual assistants and smart knowledge bases to resolve issues without needing a live conversation. Available AI tools include PathPal in UCPath online and Autopilot in the phone system.
  • Text message support: Employees navigating the Autopilot system may choose to receive a text message (SMS) with links to resources that may help resolve their issue immediately.
  • Live chat: Employees can receive real-time assistance.

Please note: As we shift to these faster, on-demand channels, the online appointment scheduling tool will be retired after September 4, 2026.

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